Metrics & Reports – Driving Data-Informed IT Strategy

At TechLinqX, we believe that measurable performance is the foundation of exceptional support. Our Metrics & Reports capabilities offer deep visibility into your IT service delivery, empowering leaders to optimize workflows, improve response times, and ensure accountability across all support channels.

Key Capabilities

• Real-Time Dashboards: Monitor open tickets, resolution speed, escalations, and SLA adherence at a glance
• Trend Analysis: Track recurring issues, bottlenecks, and service performance over time
• Team Productivity Metrics: Evaluate technician performance, ticket volume by agent, and workload distribution
• User Satisfaction Scores: Integrate post-resolution surveys to capture customer experience and identify areas for improvement
• Compliance & Audit Logs: Maintain trackable records for regulatory reporting and internal reviews
• Custom Report Builder: Create role-specific insights for IT leadership, service managers, and business stakeholders

What It Enables

• Faster response to systemic issues and emerging support patterns
• Data-driven staffing, training, and resource allocation decisions
• Enhanced transparency across IT and business units
• Clear evidence of value delivered to internal and external clients